An Arizona sheriff’s office is taking time for introspection after a 92-year-old woman reportedly shot and killed her 72-year-old son because he wanted her to move to an assisted living community....
Innovation, customer experience and the ‘yuck factor’
By
Lois A. Bowers
May 08, 2017
Two general session speakers at Argentum’s Senior Living Executive Conference shared a message that creative thinking is necessary to address customer needs and realize long-term business success.
7 C-suite strategies to help you balance your personal and professional lives
By
Lois A. Bowers
Sep 28, 2020
It’s a perennial challenge for business professionals: How to balance the demands of our personal and professional lives. But COVID has added a new twist.
Former LeadingAge CEO Larry Minnix has some advice for the assisted living sector
By
Lois A. Bowers
Oct 28, 2019
“Get your act together and create a quality movement,” said former LeadingAge President and CEO Larry Minnix.
Residents and the brand promise
By
Lois A. Bowers
May 16, 2022
A funny thing happened while HumanGood was administering the resident surveys necessary to be rated by U.S. News & World Report for its Best Senior Living program: residents took ownership of the process,...
Effects of Supreme Court ruling on OSHA mandate linger
By
Lois A. Bowers
Jan 24, 2022
Regardless of how anyone personally feels about the vaccination-and-testing emergency temporary standard recently stayed by the U.S. Supreme Court, its effects, and the effects of the High Court ruling,...
A different take on intergenerational living
By
Lois A. Bowers
Jan 29, 2018
Senior living communities already know that marketing to a prospective resident includes marketing to the older adult’s grown children because they are decision-influencers. Perhaps now it’s...
The past, present and future of senior living
By
Lois A. Bowers
Oct 26, 2015
The value of the LeadingAge Ziegler 150 report, eagerly anticipated by senior living providers every year, goes far beyond its lists of the largest community owners, operators and managers.
Prepare now for next spring’s time change
By
Lois A. Bowers
Mar 12, 2018
It happens every year in most of the country, and every year, people complain about daylight saving time, that day when we move the clocks ahead one hour, losing an hour of sleep. We can take steps today...
How to sleep tight when traveling
By
Lois A. Bowers
Jan 17, 2017
If you’re headed to a major senior living conference this year, you may find a new “best of” cities list of interest. But this is a list that no city wants to be on.