Labor market stabilization, operator efforts ease senior living workforce challenges
By
Kimberly Bonvissuto
Oct 26, 2023
Vacancies are down, and caregiver staffing is beginning to stabilize in senior living communities, according to new data on wage growth for certified nursing assistants, licensed practical nurses and registered...
Senior living nurse job satisfaction heavily influenced by culture, leadership: MIT report
By
Kimberly Bonvissuto
Oct 19, 2023
Job dissatisfaction and burnout among nurses is fueled by “out of touch” managers and “disconnected” senior executive leadership, according to a new report from the Massachusetts Institute of Technology.
Understaffing is driving force behind lawsuits against senior living communities, legal experts say
By
Kimberly Bonvissuto
Oct 18, 2023
Broken promises about service and care levels, attributed to “grossly understaffed” at senior living communities and skilled nursing facilities, are the driving force behind a surge in class-action...
‘Achilles’ heel’ of senior living sales identified; expert urges more assertiveness in closings
By
Kimberly Bonvissuto
Oct 16, 2023
Senior living communities are showing move-in options “beautifully” during in-person tours, but their sales teams too often are weak at closing, extending the sales process longer than necessary, according...
Atria to pay $1.3M in wage class-action settlement
By
Kimberly Bonvissuto
Oct 16, 2023
Atria Senior Living has agreed to pay $1.3 million in a wage and hour class action settlement over its alleged misclassification of community sales directors as outside salespeople, but the company denies...
‘Well intentioned’ senior living relocation bill fails to address low Medicaid reimbursement rates
By
Kimberly Bonvissuto
Oct 16, 2023
A bill that would extend the amount of time that Wisconsin assisted living communities, nursing homes or managed care organizations are required to notify residents of eviction or relocation is being called...
Assisted living providers must pay attention to Medicaid beneficiary protections in HCBS regulations,...
By
Kimberly Bonvissuto
Oct 13, 2023
Assisted living providers might be breaking state and federal laws in refusing to accept Medicaid or in attempting to evict residents without giving them an opportunity to appeal, according to two elder...
Lamar Odom sells recently launched senior living referral service to ZNest
By
Kimberly Bonvissuto
Oct 12, 2023
Odom Senior Care, launched this summer by two-time NBA champion Lamar Odom to help older adults and their families find residential senior living, has been acquired by online senior living lead generator...
Customized tours, quick response are keys to improving tour conversion rates
By
Kimberly Bonvissuto
Oct 10, 2023
Older adults are still looking to make a move into senior living, but sales teams are going to have to step up their game to prevent losing prospective residents, according to one industry expert.
Operators plan lower fee increases despite costs that remain elevated
By
Kimberly Bonvissuto
Oct 06, 2023
The high monthly resident fees introduced by senior living operators in the wake of the COVID-19 pandemic are starting to taper off, but that doesn’t mean costs are coming down, according to results...