Lack of sales presence for overnight and weekend calls by prospects leads to poor first impressions
By
Kimberly Bonvissuto
Jun 17, 2024
A lack of sales staffing — or even backup staff — overnight and on weekends is leading to poor impressions of senior living communities, with 32% of prospective residents saying they would not consider...
AI developers must learn from mistakes made during EHR evolution, UPenn Professor warns
By
Aaron Dorman
Oct 06, 2023
AI developers must learn from the mistakes of EHR adoption, where user interfaces have not always helped clinicians, one expert warns.
Assaults on healthcare workers now carry enhanced criminal fines
By
Kimberly Bonvissuto
Dec 12, 2023
Michigan is the latest state to codify protections for healthcare workers assaulted on the job, which one senior living association said will positively impact the state’s workforce shortage problem.
Wages increase 5 to 6 percent for assisted living direct care workers
By
Kathleen Steele Gaivin
Jan 26, 2024
Average wages for assisted living direct care workers — certified nursing assistants, registered nurses, licensed practical nurse, medication aides and resident assistants — have increased by 5% to...
HCBS access rule heads to final review amid senior living industry concerns
By
Kimberly Bonvissuto
Jan 31, 2024
A proposed federal rule establishing mandatory quality measures for home- and community-based services and requiring providers to allocate 80% of HCBS payments to direct care worker pay now is under final...
Older women workers face significant financial hurdles: report
By
Kathleen Steele Gaivin
Jan 31, 2024
Women aged 55 or more years face significant financial hurdles, according to a recent report from the Center for American Progress.
Federal final rule drops bring cries of ‘flawed,’ ‘aggressive,’ ‘dramatic’ from senior living...
By
Kimberly Bonvissuto
Apr 25, 2024
Late April brought a shower of regulatory changes as the federal government dropped four major final rules this week that the senior living and care industry is calling “flawed,” “aggressive” and...
‘Profound’ financial, workforce challenges persist for senior living providers as 2024 begins
By
Lois A. Bowers
Jan 02, 2024
Senior living operators will continue to face inflationary pressures and capital market challenges in 2024, but some effects may lessen before the year is out, according to senior living industry experts....
Workforce grants offer $28 million to recruit, retain new Americans for senior living roles
By
Kimberly Bonvissuto
Mar 21, 2024
A new $28.3 million grant program in Minnesota is focusing on recruiting and retaining immigrants, refugees and new Americans and their children to work in the state’s assisted living communities and...
Big senior living stories of 2023
By
Lois A. Bowers
Dec 21, 2023
The long shadow of the pandemic continued to recede in 2023, although the senior living profession continued to feel its effects. The COVID-19 public emergency ended May 11. Wage growth has declined but...