Top 10 ways to align your board as you consider repositioning options
By
Randy Bremhorst
Dennis Russell
Nov 04, 2016
The board of a senior living organization plays a critical role in making the needed shifts — or at least it should. Here are 10 ways to align your board as you consider your options for repositioning.
Viewing your brand through the lens of customer experience
By
Courtney Malengo, APR
Oct 31, 2016
Powerful brands put customers and their experiences at the forefront, using that information to drive return on investment, products, services and amenities.
How baby boomers are redefining senior living
By
Ben Mandelbaum
Oct 03, 2016
Baby boomers reaching retirement age are expected to significantly alter senior services and care for generations to come.
How to draft an acceptable plan of correction
By
James Henry
Sep 12, 2016
Here are some tips on how to craft a plan of correction response, effectively manage your time in a deadline-filled process and ultimately demonstrate that your community has achieved full compliance with...
Prepare now for the coming shift in resident engagement
By
Michele Holleran, Ph.D., MBA
Sep 06, 2016
If offering an extensive variety of activities is your idea of resident engagement, think again. New research identifies four key dimensions of engagement.
How to strengthen bonds with residents
By
Chip R. Bell
Aug 29, 2016
The difference between a good service operation and great service operation is not how they perform in normal times; it’s how they perform when a resident is disappointed.
How to navigate the investigative and reporting process of a HIPAA breach
By
Lani M. Dornfeld, Esq.
Jul 11, 2016
A HIPAA breach or alleged breach affecting your senior living facility can have catastrophic consequences. A successful response includes several components.
Implementing dignity and respect in dementia care
By
Ben Mandelbaum
Jun 20, 2016
People who have dementia deserve the same quality of care provided to other older adults, although their special needs must be considered.
5 tips for staffing a new senior living community
By
Debbie Penn
May 09, 2016
Recruiting to fill all positions at a new community can be challenging. Here are five tips on hiring the people who will bring your mission to life.
Pursuing Culture Change 2.0
By
Randy Bloom, Ph.D.
May 02, 2016
Many companies launch culture-change efforts with top-down objectives and then attempt to measure results within a fixed, often unrealistic, timeframe. Tutera’s new initiative takes a different approach.