A conversation with a reader last week got me thinking some more about the importance of being accurate and precise in the language we use. In fact, the health of the senior living industry depends on...
Wage pressure continues
By
Lois A. Bowers
Mar 07, 2016
Two events that occurred in the past week are helping to ensure that staffing issues remain a top challenge for the senior living industry.
A likely union defeat that’s no longer likely
By
John O'Connor
Feb 18, 2016
Supreme Court Justice Anton Scalia’s recent death will certainly make things far less predictable when it comes to several major pending matters — including one that was all-but-certain to weaken...
Taking work seriously
By
Lois A. Bowers
Feb 01, 2016
Have you heard the one about the woman whose hair caught on fire as she was blow-drying it? Or the one about the person whose clothes — all of them — were stolen?
An unjust employment ban is finally removed
By
John O'Connor
Jan 21, 2016
It’s one thing to pay for youthful indiscretions right after they happen. It’s quite another to have to wear the modern-day equivalent of a Scarlet letter for the rest of one’s working...
Not such a happy new year on the regulatory front
By
John O'Connor
Jan 07, 2016
Pay attention to these regulatory developments or you may be looking at anything but a happy new year.
How to win the online ratings game
By
Lois A. Bowers
Dec 07, 2015
The president of a senior living ratings and reviews website shares three common qualities of highly regarded providers and three ways that operators can secure good online reviews and ratings from residents...
Many mergers unlikely to deliver as promised
By
John O'Connor
Dec 03, 2015
Many deals simply won’t do much good for the people who didn’t help orchestrate them.
How to succeed at succession planning
By
Lois A. Bowers
Nov 23, 2015
When it comes to succession planning, some senior living organizations have some work to do. Fortunately, they have a few examples to which to look.
Here’s the deal for all you high-end operators out there
Oct 29, 2015
After 16 years, American Express and Costco Wholesale Corp. are ending what many once saw as a match made in heaven. The news carries two lessons for senior living operators.