Prepare now for the coming shift in resident engagement
By
Michele Holleran, Ph.D., MBA
Sep 06, 2016
If offering an extensive variety of activities is your idea of resident engagement, think again. New research identifies four key dimensions of engagement.
Operators using telehealth, live-streaming, video-chatting in this time of COVID-19
By
Lois A. Bowers
Mar 16, 2020
Senior living operators today have much more sophisticated technology at their disposal than did their predecessors, and they’re putting that technology to good use to help ensure the health and safety...
Unlikely volunteers give hope for those with dementia
By
Jillian Thomas
May 22, 2017
By taking time out of their work days to train for and lead SAIDO Learning sessions, employees in various departments are gaining an understanding of dementia and memory care while helping residents increase...
4 ways to customize the dining experience at your community
By
Dirk Noteboom
Jun 09, 2022
Many senior living communities aren’t living up to their potential. They’re only offering a limited and programmatic dining experience.
How is senior living surviving? Good question
By
John O'Connor
Mar 10, 2022
As we’re nearing an anniversary of sorts, this may be a good time to offer an assessment and some observations about senior living survival.
How to adapt to serve the next generation of seniors
By
Lynne Moore
Apr 11, 2022
Q: Will the senior living industry be able to successfully adapt to serve the next generation of seniors entering the prospect pipeline? A: Yes, but it will require new approaches and housing products...
Assisted living finds itself at troubling crossroads
By
John O'Connor
Apr 04, 2019
It’s no secret that more assisted living communities are competing with skilled care operators for high-need residents. But a recent piece in the New York Times is sure to raise troubling questions about...
Viewing your brand through the lens of customer experience
By
Courtney Malengo, APR
Oct 31, 2016
Powerful brands put customers and their experiences at the forefront, using that information to drive return on investment, products, services and amenities.
Court’s decision a tough break for senior living employers
By
John O'Connor
Jan 05, 2017
California’s highest court has offered clarification on employee-break requirements. But this is hardly a limited dispute. In fact, the largely unfavorable ruling just might have implications for...
3 ways COVID-19 will change senior living forever
By
Lois A. Bowers
May 04, 2020
One senior living expert recently shared with me three ways senior living surely will change, and another way it will change at least temporarily, due to the coronavirus pandemic.