Senior living providers increasingly are focused on providing customized, person-centered experiences to the older adults they serve, and it has become essential for them to reflect on the “why”...
Tired of the program of the month? Create sustainable service culture change
By
Donna Cutting
Jan 02, 2020
How do you lead your team to embrace hospitality and customer service excellence? Here are four places to start.
Embracing technology to improve your census
By
Fred Peyerl, Ph.D., MBA
Mar 11, 2021
A growing number of software solutions are built specifically for long-term care and can help communities in a few different ways, all of which can positively affect census rates.
Moving beyond uncertainty: Ensuring value from business intelligence
By
Jeannette Rodgers
Feb 18, 2021
When data are promptly and accurately entered to maintain data integrity, the data then must be analyzed to provide operators with the vital intelligence they need to make critical decisions to stabilize...
How to prepare for flu season during the COVID-19 pandemic
By
Shula Jaron
Sep 17, 2020
If the coronavirus wasn’t enough, flu season is on the horizon, and viral infections such as influenza are among the most common causes of death in eldercare communities.
EAPs and other resources that senior living must put in front of its COVID-19-pressured workers
By
Glenn Day
Jul 30, 2020
With the resources to be found in EAPs, senior living and care employees will be better equipped to manage the pressures and continue to carry on.
How tech is reducing social isolation in senior living in the COVID-19 era
By
Shelley Symonds
Oct 01, 2020
In the time of COVID-19, it’s good to know that there are solutions today that can help loved ones and residents stay connected to family, reducing social isolation and enable busy care staff to focus...
The ‘obesity paradox’ among seniors
By
Jill Carte
Dec 20, 2018
There are ways that senior living community executive directors and nursing home administrators can help residents under their care reduce their weight, if necessary.
3 tactics to create referrals in your market
By
Matthew Forman, MHA
Nov 08, 2018
The typical sales calls in the field are not yielding the results they have in the past. Here are a few tips to support your sales efforts in your service area.
5 advantages of early election of hospice benefits in assisted living and skilled nursing
By
Rhea Go-Coloma, LMSW
Oct 11, 2018
When provided early enough for residents in assisted living facilities and nursing homes, hospice care can provide important benefits for the resident and facility operator alike.