Viewing your brand through the lens of customer experience
By
Courtney Malengo, APR
Oct 31, 2016
Powerful brands put customers and their experiences at the forefront, using that information to drive return on investment, products, services and amenities.
LTC financing: Be careful what you wish for
By
Stephen A. Moses
Jun 07, 2021
If proposed social insurance plans actually were to pass and take effect, senior living operators may find themselves with even fewer private payers and more residents dependent either on Medicaid or one...
3 ways voice-first technology can help older adults in the era of social distancing
By
Jason Gottschalk
Apr 09, 2020
Isolation can make communication, access to timely information and a sense of independence more difficult for many older adults, especially for those who aren’t used to turning to technology for...
Prepare now for the coming shift in resident engagement
By
Michele Holleran, Ph.D., MBA
Sep 06, 2016
If offering an extensive variety of activities is your idea of resident engagement, think again. New research identifies four key dimensions of engagement.
Ready to take stock of senior living?
By
John O'Connor
May 07, 2020
The senior living sector might be a hidden bargain for investors.
Worker shortage, mounting risks call for creative solutions
By
Jordan Parnell
Gerald Stoll
Feb 27, 2020
Pressures are intensifying as we move forward, making it imperative for providers across the continuum to sharpen their risk-management capabilities even as they get creative where they can on the problem-solving...
A favor that could change senior living oversight
By
John O'Connor
Apr 09, 2020
Assisted living operators have marketed themselves as “un-nursing homes.” But the field may have just made that position more difficult to defend.
When it comes to recruitment and retention, these guys school the competition
By
John O'Connor
Aug 16, 2018
So what’s to be done when you need employees who are better trained and more loyal?
Latest job perk: work a shift, get paid
By
John O'Connor
May 30, 2019
Think offering same-day or next-day paychecks would be impossible to execute? Some of the competition is about to start doing exactly that.
Why aren’t we hearing more about this payment source?
By
John O'Connor
Jun 16, 2022
When it comes to senior living payments, private long-term care insurance has been exiled to the children’s table.