Providing ‘superior customer experience’ leads to honors for 318 senior living communities
By
Lois A. Bowers
Feb 15, 2023
Pinnacle Quality Insight has recognized 318 independent living, assisted living or memory care communities nationwide with Customer Experience Awards for “providing a superior customer experience for...
Addressing senior living caregivers’ childhood trauma improves outcomes for workers, residents: report
By
Kimberly Bonvissuto
May 14, 2024
Senior living and care employers can reduce the negative effects of childhood trauma experienced by frontline caregivers by building nurturing relationships and safe workplaces, according to a new report.
Pennsylvania budget delivers ‘lifeline’ of $46.7 million to assisted living providers
By
Kimberly Bonvissuto
Jul 12, 2022
Pennsylvania is delivering an “immediate lifeline” to assisted living and other long-term care providers with a $515 million “historical commitment” to the sectors, according to industry advocates....
Anthem becomes first stand-alone memory care operator to achieve WELL Health-Safety Rating
By
Kimberly Bonvissuto
Aug 19, 2022
Lake Oswego, OR-based Anthem Memory Care has become the first stand-alone memory care provider to achieve recognition at all of its communities for the company’s commitment to promoting a safer and healthier...
Proposed LTSS legislation in PA, NY modeled after controversial WA program
By
Kimberly Bonvissuto
Sep 07, 2022
New York and Pennsylvania are considering long-term care legislation similar to the controversial WA Cares plan in Washington state.
New law tackles assisted living workforce, regulatory challenges
By
Kimberly Bonvissuto
May 09, 2023
A new state law will strengthen senior living providers’ ability to hire more caregivers and provide high-quality care, industry advocates say.
65-year prison sentence for thieving senior care worker upheld by state Supreme Court
By
Kimberly Bonvissuto
Oct 30, 2023
A state supreme court upheld a 65-year prison sentence for a former senior living worker who pleaded guilty to stealing more than 3,000 items from residents at 13 communities where she worked.
Senior living advocates ask Congress to expand college savings plans to fund career-related expenses
By
Kimberly Bonvissuto
Jan 24, 2024
A coalition of almost 800 nonprofit organizations, businesses and associations — including several in senior living — is urging Congress to include a bipartisan bill expanding eligible uses of college...
Residency should not determine access to emergency services, including lift assists, leaders say
By
Kimberly Bonvissuto
May 07, 2024
The senior living industry is pushing back against a Washington Post story about senior living providers’ use of 911 for lift assists, saying that where an older adult lives should not determine whether...
New dementia roundtable aims to standardize care navigation programming
By
Kimberly Bonvissuto
Aug 03, 2023
A roundtable of experts will work to establish consistent processes and protocols for dementia care navigation to support people living with dementia or with new diagnoses.