Here are some tips on how to craft a plan of correction response, effectively manage your time in a deadline-filled process and ultimately demonstrate that your community has achieved full compliance with...
Why and how best to clean senior living community carpets
By
Mark Siegel
Aug 25, 2016
Carpet has many benefits, but it must be maintained properly to be effective.
Why will operators struggle? Do the math
By
John O'Connor
Aug 18, 2016
If you run a senior living organization, a new Fidelity report should give you ample reason for concern. Why? Because it helps reveal a math challenge that will only get worse.
How to create a sense of urgency with prospective residents
By
Lara Moga
Aug 15, 2016
When a potential resident asks for time to consider moving in, how you respond could determine whether you close the sale.
Program trims visits to the ER
By
John O'Connor
Apr 01, 2016
A pilot program involving Brookdale Senior Living shows that non-skilled operators can improve care quality while beating nursing homes on price.
Innovations in long-term care for the elderly begin at home
By
Josefina Carbonell
Mar 21, 2016
The U.S. healthcare system must continue to accelerate the rebalancing of long-term care services for the elderly, an approach that improves quality of life and saves money.
Be smart about phones, social media
By
Lois A. Bowers
Jan 25, 2016
If you haven’t reviewed your human resources manual lately, now may be a good time to check your policies related to cellphone and social media use by employees during work hours — or to formulate...
An insider’s view of the changes to the companionship law
By
Bill McPherson
Jan 14, 2016
Getting seniors the care they need and paying caregivers a fair wage are the tasks that lie before us. In an industry devoted to caregiving, a solution should be within our reach.
Fellowship and love are always in season
By
Lois A. Bowers
Nov 30, 2015
Senior living communities and their residents are getting into the late-year holiday mood in serious and lighthearted ways.
3 keys to resident satisfaction
By
Linda Muston
Nov 23, 2015
If there is a textbook for retirement residence management, this organization must have written it or at least studied and adopted it with high flying colors.