Retaining and recruiting employees for a healthy organizational culture
By
Pat Lamoreux
Mar 15, 2021
We all have felt the ripple effects of the pandemic as it has roared on. Yet despite unyielding stresses, never-ending regulation revisions and overall morass, one thing continues to ring true: Our team...
How to improve employee recruitment and retention
By
Bill McPherson
Jan 19, 2017
Assisted living residents and others looking for nonmedical, in-home care often will seek organizations that have minimal staff turnover to maintain the highest level of care for themselves or their loved...
Our Great Place to Work journey — before and after COVID
By
Warren Spieker
Jan 11, 2021
When we created Continuing Life to support a growing group of continuing care retirement communities, we invested in being a great place to work. It took a few years of work, and we’re not perfect,...
Are you ready for the Solo Agers?
By
Sara Zeff Geber, Ph.D.
Mar 26, 2018
Developers, owners and managers of residential retirement communities must start now to plan for the influx of residents who do not have the traditional family support. Here are some points to consider...
Viewing your brand through the lens of customer experience
By
Courtney Malengo, APR
Oct 31, 2016
Powerful brands put customers and their experiences at the forefront, using that information to drive return on investment, products, services and amenities.
Life plan communities earn high marks from residents
By
Michele Holleran, Ph.D., MBA
Apr 14, 2022
Overall resident satisfaction scores went up significantly during the COVID-19 pandemic. Although this finding may seem counterintuitive, there are plausible reasons for the positive scores.
‘The Golden Bachelor’ could be a golden opportunity
By
Lois A. Bowers
Oct 23, 2023
Is “The Golden Bachelor” another example of stereotyping and ageism? Or is the show’s outreach and focus on older adults a reason to cheer?
6 keys to bolstering your reputation
By
Courtney Malengo, APR
Nov 16, 2020
Here are some tips to assess your organization’s reputation, proactively identify reputational risks and implement strategies to bolster your reputation.
Two stories that capture our culture
By
Anja Rogers
Sep 28, 2018
Let me share two stories that encapsulate what we do that is special and different at our senior living communities and why we recently were honored for that.
Designing a wellness culture that works for all
By
Randy Richardson
Mar 21, 2022
For residents to thrive, we must nurture mental well-being, social engagement, intellectual stimulation and spirituality.