I would like to challenge those of us in senior living to address and eliminate the frustrating, time- and resource-wasting trend of ghosting.
It’s time to take caregiver needs seriously
By
Nora Super
Oct 03, 2022
Until we make caregiving issues as important to lawmakers as infrastructure and energy, we can act on three critical intermediary steps.
Viewing your brand through the lens of customer experience
By
Courtney Malengo, APR
Oct 31, 2016
Powerful brands put customers and their experiences at the forefront, using that information to drive return on investment, products, services and amenities.
Court’s decision a tough break for senior living employers
By
John O'Connor
Jan 05, 2017
California’s highest court has offered clarification on employee-break requirements. But this is hardly a limited dispute. In fact, the largely unfavorable ruling just might have implications for...
How to prevent ‘candidate resentment’ in your recruiting process
By
Lois A. Bowers
May 08, 2023
“Candidate resentment” remains elevated in North America, according to a new report. Fortunately, employers can take steps to address it.
3 ways COVID-19 will change senior living forever
By
Lois A. Bowers
May 04, 2020
One senior living expert recently shared with me three ways senior living surely will change, and another way it will change at least temporarily, due to the coronavirus pandemic.
4 lessons for senior living from 2020
By
Lois A. Bowers
Jan 11, 2021
Five senior living industry leaders recently took the time to share with me — for you — their insights into the biggest challenges that faced owners and operators in 2020 and the challenges they will...
To attract older workers, clean up your language
By
Lois A. Bowers
Jan 30, 2023
Research by Preply suggests that if you want to attract older workers, you may need to clean up the language you use in your job postings.
Is the marriage of senior living and capital about to be tested?
By
John O'Connor
Feb 14, 2019
The NIC Spring Conference next week will bring together capital providers and seekers at a time when money issues are coming to the fore.
Making sure essential on-site work survives in a shiny new remote work world
By
Mark DiMassimo
Apr 13, 2023
The switch to hybrid work has put a new kind of pressure on employers that appropriately require on-site work.