Almost 60% of skilled nursing providers interviewed by KLAS Research for its 2024 long-term care report, released today, said they are looking to increase profitability by adding additional technology.
“Investment in new technology can be cost prohibitive due to LTC facilities’ tight budgets, leading many to stay with their current EHR vendor; despite this, nearly 60% of interviewed organizations are looking to invest in additional technology from their EHR vendor or a third-party vendor to increase their profitability,” the Utah-based healthcare research company reported.
The new publication is an update to the KLAS 2023 report on LTC technology and examines which vendors are best maintaining or improving their customers’ sense of value under tight budgets.
PointClickCare and MatrixCare were announced in February as Best in KLAS 2024 award winners. According to the new report, they remain most frequently considered among companies when nursing homes are looking to make a tech purchase, largely because they are known to deliver reliable products and staff members are likely to be familiar with their products.
PointClickCare was noted for “consistent product development” and “consistency in delivering regulatory and workflow enhancements.” Responding customers said they especially like the company’s Nursing Advantage solution and revenue cycle management tools that help their facilities track costs and improve documentation accuracy.
MatrixCare has a reputation for making regular product improvements and “increases value for customers by reducing ad hoc charges,” according to the report. “Respondents appreciate that the vendor has included more integrations and analytics in the base price, reducing the number of extra charges,” the authors noted.
Interviews were conducted between August 2023 and August 2024 using KLAS’ standard quantitative evaluation evaluation for healthcare software.
